Manufacturer service
Installation, training and support for NANOPHOR 05
SYNTOL provides instrument installation, user training, Sanger sequencing and fragment-analysis training, data consultation and software support.
- Instrument training
- Method support
- Technical service
Support services
Support available to NANOPHOR 05 users
Instrument installation
Analyzer setup, initial calibrations and verification that the system is ready for operation.
NANOPHOR 05 user training
Instrument operation, run preparation, routine maintenance and use of the control software.
Method training
Sanger DNA sequencing, fragment analysis and use of SYNTOL reagent kits.
Method consultation
Guidance on method setup, data-quality assessment and analysis software.
Technical service
Troubleshooting, preventive maintenance, repair and software updates.
Documents
User manual, method recommendations and regulatory documents
Use the current document revision before sample preparation, calibration or instrument maintenance.
Методические рекомендации НАНОФОР 05 v062024
Инструкция или паспорт изделия для просмотра или скачивания.
Open document ↗ PDF / DOC · RUРуководство НАНОФОР 05 v032022
Инструкция или паспорт изделия для просмотра или скачивания.
Open document ↗ PDF / DOC · RUРегистрационное удостоверение — Нанофор 05
Регистрационное удостоверение для просмотра или скачивания.
Open document ↗ PDF / DOC · RUГенетический анализатор Нанофор 05 в качестве средства измерений при секвенировании ДНК
Александр Анатольевич Волков, Илья Алексеевич Волков, Александр Геннадиевич Плугов,Елена Вячеславовна Кулябина, Ольга Николаевна Мелкова, Георгий Сергеевич Лавров,Дария Владимировна Бочарова, Яков Игоревич Алексеев
Open document ↗Preparing a support request
Information that helps the team investigate the issue
Instrument and software
Analyzer serial number, control-software version, error message and the workflow stage where the issue occurred.
Method and data
Assay type, reagent kit, run parameters, an electropherogram screenshot and the original data file.
Support request
Share the instrument and assay context with the support team
A detailed run description and attached files help the team determine the cause and the appropriate next step.