Privacy Policy

1. Scope

The website provides information about products, technologies and services and allows users to send enquiries, request quotations, register and use account features.

This policy applies to personal data submitted through website forms or provided during subsequent communication concerning a user request.

2. Data that may be processed

The data set depends on the form or service used and on the information entered by the user.

• name, position and organisation details;
• email address and phone number;
• company details, addresses and contact persons required for a quotation or order;
• enquiry contents, request parameters and selected items;
• technical data required for website operation, authentication and session protection.

3. Purposes

Data is used to respond to enquiries, prepare quotations, support requests and orders, provide assistance, maintain account features and ensure correct website operation.

Certain data may also be processed where required by applicable law or by obligations connected with the user’s request or order.

4. Storage and protection

Syntol applies organisational and technical measures appropriate to the nature of the data and the services involved.

Retention periods depend on the processing purpose, the status of an enquiry or order, and requirements applicable to the relevant information.

5. Data sharing

Access is limited to what is required to process an enquiry, fulfil a request, operate a service or meet mandatory requirements.

Where external service providers are involved, data sharing is limited to the tasks for which those providers are engaged.

6. User requests

A user may contact Syntol to ask about the processing of their data, report corrections or submit another request available under applicable law.